DXC Technology Hiring for L1 Technical Support | Bangalore | Recruitment 2020


DXC

L1 Technical support

Company: DXC Technology | Location: Bangalore | Exp: 1-2 Years

Name of the Organization:  

DXC Technology

About the Organization:

DXC Technology is the world’s leading business transformation company, helping customers harness the power of innovation to thrive on change. Born of the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC serves nearly 6,000 private and public-sector enterprises across 70 countries.

Designation:

L1 Technical support

Description:

Excellent Communication Skills. Previous experience in handling International clients over Email and Chat platform will be preferred.

Candidates with MCSE will be preferred

Certification in ITIL preferred

Ability to work in 24/7 shift Environment

Experience in working on SNOW / Remedy.

Experience in Semi tech/ISP troubleshooting.

Excellent Communication Skills

Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.

Validating the closure

Salary: 

Negotiable

Qualification:

Candidates with MCSE will be preferred

Certification in ITIL preferred

No of Vacancies: 

Multiple

Experience: 

1-2 Yrs experience in Desktop/Laptop/Applications related troubleshooting

 Skills Required:

As part of this role, person is required to provide 24X7 support on Service Desk responsibilities

Providing L1/1.5 assistance to the client users over Email & Chat.

Resource would also need to create incidents from the emails received from the users

Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines.

Provide basic level troubleshooting on Windows machines

Resource should have experience on desktop and windows application troubleshooting

Resource would also be required to route unresolvable issues to next level of support

Working on a leveraged model the resource may need to support more than one account

Resource should have a good aptitude towards troubleshooting an issue by thinking in multiple directions

Should possess ITIL lifecycle understanding

Resource is required to have good communication skills – both verbal and written

Resource should be able to quantify the impact of application problems. And then should be able to

provide solutions

Job type:

Full Time

Location:

Bangalore, KA IN

Last Date:

As soon as possible

Apply  link:  

click here

All the Best!!!!

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satta king