Dell Technologies hiring Technician Technical Support for freshers
Organization Name
Dell Technologies
Dell Technologies hiring Technician Technical Support for freshers
Posted on: Nov 13,2021
About Dell Technologies hiring Technician Technical Support for freshers:
Dell Technologies Inc. is an American multinational technology company headquartered in Round Rock, Texas. It was formed as a result of the September 2016 merger of Dell and EMC Corporation. Dell Technologies is one of the largest tech companies in the world, with over 165,000 employees across the globe. Founded by Michael Dell in 1984, the company focuses today on sales of personal computers, network servers, data storage solutions, and software. Dell Inc., formerly PC’s Limited (1984–88) and Dell Computer Corporation (1988–2003), global company that designs, develops, and manufactures personal computers (PCs) and a variety of computer-related products. The company is one of the world’s leading suppliers of PCs.Dell’s success can be attributed in large part to its “direct model.” While competitors like Compaq and IBM sold PCs through retailers, distributors, and resellers, Dell sold directly to its customers, offering highly customized PCs at a time when the cost of computers was high enough to still require significant. Dell’s strategy is to provide products and services to the consumers and eliminate the middleman. “Dell’s business strategy combines its direct customer model with a highly efficient manufacturing and supply chain management organization and an emphasis on standards-based technologies” (SEC, 2005).Dell is one of the best organization to work in. Awesome work culture, great work life balance. You have always learning opportunity open, Remote working opportunity is great. I see people working here for last 20 years.
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Dell Technologies hiring Technician Technical Support for freshers Designation:
Technician Technical Support
Dell Technologies hiring Technician Technical Support For freshers Job Description:
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. Join us as a Technician on our Technical Support team in Bangalore to do the best work of your career and make a profound social impact’s part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
Responsibilities:
Provide first level Support on Dell supplied products and/or peripherals
Assign incidents in line with documented guidelines and procedures
Demonstrate good judgment in analyzing information to make routine decisions.
Handle inbound calls, emails, and web interface to support existing and new customers.
Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
Be compliant and adhere to process design as per the management decision.
Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
Understand the administrative and operational requirements of the job.
Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database
Essential Requirements:
First-rate customer focus, phone etiquette and work ethic ; Excellent communications skills
Graduate Fresher to 4 years of relevant work experience required
Undergrad with 1 year of relevant work experience required
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Ability to handle stressful situations and goal/Career oriented and self-motivated
Desirable Requirements:
Good Knowledge of PC Hardware/Software for desktop & portable systems • Any relevant Certification/Qualification.
Experience:
Freshers
Salary:
Negotiable
Location:
Bangalore
Last Date to apply: Dec 15th,2021
To apply:
All the Best!!!!
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