MindTree hiring Service Desk Engineer for freshers
Organization Name:
MindTree
MindTree hiring Service Desk Engineer for freshers
Posted on: Nov 28th,2021
About MindTree hiring Service Desk Engineer for freshers
Mindtree Ltd is an Indian multinational information technology and outsourcing company, headquartered in Bangalore, India. It is a part of the Larsen & Toubro Group. Founded in 1999, the company employs approximately 23,814 employees with an annual revenue of ₹7839.9 crore.Mindtree delivers digital transformation and technology services from ideation to execution, enabling Global 2000 clients to outperform the competition. “Born digital,” Mindtree takes an agile, collaborative approach to creating customized solutions across the digital value chain.It has a unique culture that humanizes the idea of business. … Barring a few, most have said that the best part of working in Mindtree was the people and the culture. Employees add that the management ‘treats them like family’ and strives to provide employees with a professional and personal life balance.The mission statement is given as “We engineer meaningful technology solutions to help businesses and societies flourish.” Mindtree – Vision: The vision statement is given as “Mindtree takes an agile, collaborative approach to create customized solutions across the digital value chain”.The company is structured into four industry verticals – Retail, CPG and Manufacturing (RCM), Banking, Financial Services and Insurance (BFSI), Technology, Media and Services (TMS) and Travel and Hospitality (TH).Mindtree brings robust skills and forward looking perspectives to solve customer challenges. We use proven knowledge to make recommendations and provide expert guidance to our customers. Mindtree Minds are some of the best and brightest minds in the Industry. Meritocracy is practiced, not preached.Everyone at every level in Mindtree gets a chance to showcase one’s leadership qualities. Role-based certification: Mindtree always believes in constant up-gradation of skills of its employees. The certifications assist the young minds in their current role and prepare them for the next role making them future-ready.Job security is very good. Work life balance is excellent. You can be here lifetime, as, after many takeovers, the company doesn’t leave the employees.No leaves are allowed during the Orchard Learning Program except the statutory holidays and other Mindtree official holidays applicable to the Orchard Learning Program candidates in general.
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MindTree hiring Service Desk Engineer for freshers Designation:
Service Desk Engineer
MindTree hiring Service Desk Engineer for freshers Job Description:
Providing 24/7 single point of contact enterprise support for APAC, EMEA and AMER customer in an SLA bound workspace
Providing SOP based resolutions and managing escalated tickets where applicable
Handling Priority or Key customers on a regular basis and providing technical support
Create documentation and perform analysis on shift-left candidates and top volume drivers
Lead resolution efforts and coordinate with 3rd parties directly
Ensure tickets documentation, categorization and classification are precise
Managing entire ticket lifecycle reported across ticketing tool, emails, chat and telephony sources
Managing shift-handovers and passing on consistent updates within the team and outside the team
Experience:
0-2 years
Skills:
Experience in the IT industry with specific focus on customer and End User facing Enterprise Technical Support / Application Support engagements
Salary:
Negotiable
Location:
Bangalore
Last Date to apply: Not Mentioned
To apply:
All the Best!!!!
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