HP hiring Technical Support Representative for freshers

HP hiring Technical Support Representative for freshers

Organization Name:

HP hiring Technical Support Representative for freshers

Posted on: Mar 22nd, 2022

About HP hiring Technical Support Representative for freshers:

The Hewlett-Packard Company, commonly shortened to Hewlett-Packard or HP, was an American multinational information technology company headquartered in Palo Alto, California. Enrique Lore’s is a Spanish business executive, and the CEO of HP Inc. since November 2019. The company won its first big contract in 1938 to provide test and measurement instruments for Walt Disney‘s production of the animated film Fantasia, which allowed Hewlett and Packard to formally establish the Hewlett-Packard Company on July 2, 1939. The company grew into a multinational corporation widely respected for its products. HP was the world’s leading PC manufacturer from 2007 until the second quarter of 2013, when Lenovo moved ahead of HP.HP specialized in developing and manufacturing computing, data storage, and networking hardware; designing software; and delivering services. Major product lines included personal computing devices, enterprise and industry standard servers, related storage devices, networking products, software, and a range of printers and other imaging products. The company directly marketed its products to households; small- to medium-sized businesses and enterprises, as well as via online distribution; consumer-electronics and office-supply retailers; software partners; and major technology vendors. It also offered services and a consulting business for its products and partner products. Hewlett and Packard’s first financially successful product was a precision audio oscillator known as the HP 200A,which used a small incandescent light bulb (known as a “pilot light”) as a temperature dependent resistor in a critical portion of the circuit, and a negative feedback loop to stabilize the amplitude of the output sinusoidal waveform. This allowed the HP 200A to be sold for $89.40 when competitors were selling less stable oscillators for over $200. The 200 series of generators continued production until at least 1972 as the 200AB, still tube-based but improved in design through the years.

HP hiring Technical Support Representative for freshers Designation:

Technical Support Representative

HP hiring Technical Support Representative for freshers Responsibilities:

Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.

Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).

Begin to proactively assist customers to avoid or reduce problem occurrence.

Work is often reviewed by Supervisor or Team Lead.

Skills:

Articulate in excellent written and verbal communication skills.

Experience in customer facing role either remote or face to face.

Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.

Demonstrated problem solving skills.

Accuracy in data entry.

Excellent fluency in language to be supported.

Experience in a phone based remote role, e- support, e-chat, or similar.

Familiarity with computer technology.

Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

Eligibility Criteria:

High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

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Experience:

Freshers

Salary:

Negotiable

Location:

Bangalore

Education and Experience Required:

High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

Last Date to apply: Not mentioned

To apply:

Official link

All the Best!!!!

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