Teradata hiring Customer Support for Interns


Teradata hiring Customer Support for Interns

Organization Name 

Teradata

Teradata hiring Customer Support for Interns

Posted on: Feb 24th, 2022

About Teradata hiring Customer Support for Interns:

Teradata (NYSE: TDC) is the leading multi-cloud data platform company for enterprise analytics, transforming how businesses work and people live through the power of data. At Teradata, we are leading the data era. As enterprises address today’s digital economy, they are faced with new competition and consumer expectations and are turning to data to power their future. Teradata has worked with the largest companies in the world for 40+ years, bringing our experience and expertise to support global enterprises with their most demanding, mission-critical, complex, and large-scale data needs.  Teradata is recognized as a leader in the cloud, data, and analytics spaces by top analyst firms, Gartner and Forrester, and Fortune Magazine as well.

Our connected multi-cloud data platform for enterprise analytics, Teradata Vantage™, is an extremely scalable, secure, and resilient offering that simplifies ecosystems by connecting data and making it easier to uncover insights from across the organization…regardless of where that data resides. With Vantage, we enable companies to modernize their data management, from start to scale. Every day, millions of users benefit from our open data platform. Empowering customers and partners to develop and build how they like, we enable hundreds of business outcomes and solutions, including improving customer experience and profitability, driving operational efficiency, realizing financial transformation, or achieving operational efficiency.

Teradata hiring Customer Support for Interns  Designation:

Customer Support

Teradata hiring Customer Support for Interns Job Description:

As a technical support specialist Intern for Teradata’s DBS team, you will provide hardware and software first level technical support within the “Teradata Customers Services” (TCS) department of the Teradata division. This position requires 7 X 24 availability and willingness to work in shifts. You will perform troubleshooting activities, escalate problems to the appropriate party(s), identify solutions and communicate the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. 

Responsibilities:

Accept and respond to incoming calls, incidents and emails.

Apply search tools to identify previously developed solutions and recognize patterns and symptoms.

Research problems and analyze issues.

Identify and share known solutions from knowledge base.

Help end-users implement solutions.

Track, monitor and maintain incident progress. 

Qualifications:

Clear understanding of contractual policies and development.

Using verbal and written communication skills, to prepare and deliver presentations when required.

Strong oral and written skills.

Excellent interpersonal skills.

Strong facilitation and team skills.

Perform simple to complex analyses with the use of a personal computer. Flexibility in a multi-managed working environment.

Associates degree in Computer Science or an electronics technology discipline

Conceptual understanding of Intel-based computer hardware architectures 

Bachelor’s/Master’ s degree in Computer Science or an electronics technology discipline with over 7.0 GPA/70%

Advance knowledge of Linux, SQL, Windows, mainframe operating systems

Knowledge on Host software (MVS, VM etc), disk array architecture, Networking concepts and topology

Knowledge on AWS, Azure, Google Cloud is an advantage

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Experience:

Freshers

Job Type:

Internship

Salary:

Negotiable

Location:

Hyderabad

Last Date to apply: Not Mentioned

To apply:

          Official link

    All the Best!!!!

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